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Shipping policy

 

Shipping Policy

Last updated: 11/24/25

Thank you for choosing MS SEDCO. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing Time

Orders are processed during normal business hours:
Monday–Friday, 8:00 AM – 5:00 PM (CST)

Typical processing times:

  • In-stock items: 1–3 business days

  • Special-order items: Processing times vary; customers will be notified

  • High-volume periods: Processing may take longer than normal

Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Carriers

We use trusted carriers including:

  • UPS

  • FedEx

  • USPS (limited items)

  • Freight carriers (large or heavy products)

Shipping method availability may vary depending on the product type, size, or delivery address.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Package dimensions

  • Destination

  • Carrier service selected

Oversized or heavy commercial items may require freight shipping and may incur additional charges.

4. Delivery Estimates

Delivery times are estimates provided by carriers and are not guaranteed.

MS SEDCO is not responsible for delays caused by:

  • Carrier issues or disruptions

  • Incorrect or incomplete shipping addresses

  • Weather conditions

  • Other factors outside our control

5. Order Tracking

Once your order ships, you will receive a confirmation email with:

  • Tracking number

  • Carrier information

  • Shipment details

Please allow 24–48 hours for tracking updates to begin displaying movement.

6. Shipping to Multiple Locations

If you need items shipped to multiple addresses, separate orders must be placed.

7. Incorrect or Incomplete Addresses

If a package is returned due to an incorrect or incomplete address:

  • Additional shipping charges may apply to resend the shipment

  • Delivery delays may occur

  • Refunds will not be issued for incorrect address submissions

Please verify your shipping information carefully at checkout.

8. Damaged or Missing Shipments

If your order arrives damaged or appears to be missing items:

Notify us within 7 days of delivery:

📧 info@msedco.com
📞 {{ insert phone number }}

We may request:

  • Photos of the package

  • Photos of damage

  • Serial numbers

  • Packaging details

This allows us to file a claim with the carrier and process your replacement.

9. International Shipping

At this time, MS SEDCO primarily ships within the United States.
International shipments may be considered on a case-by-case basis.
Additional fees, customs charges, and duties may apply.

10. Freight Shipments

Large or heavy products may require freight delivery.

Freight shipments:

  • May require loading dock or forklift access

  • May incur additional handling or liftgate fees

  • Must be inspected upon arrival for visible damage

Any visible freight damage must be noted on the carrier’s delivery receipt at the time of delivery.

11. Lost Packages

If a package is confirmed lost by the carrier, we will work with the carrier to file a claim and replace or refund the order as appropriate.

Lost package investigations may take up to 10 business days depending on the carrier.

12. Contact Us

If you have any questions about shipping or order status, contact us:

MS SEDCO
Email: custsvc@mssedco.com
Phone: (317) 842-2545
Address: 5706 W 74th St
Indianapolis, Indiana 46278