Do you need a return, repair or exchange?

We strive to deliver the highest quality door and traffic products, so if your order isn’t up to your standards, we want to do everything in our power to make it right. Depending on your situation, we offer several different return and repair programs. See our full return and repair policy below.

To ensure that your return or repair is processed as quickly as possible, please complete the following steps:

      1. Fill out the online RMA form below with your contact and order information. For each different product being returned/repaired/exchanged, a separate RMA form must be completed. Multiples of the same product can use the same form.
      2. After receiving your completed form, MS Sedco will review your information and notify you which return or repair program your order is eligible for. 
      3. If your order is approved for a return, repair or exchange, you will be given an RMA number, and you will receive further instructions depending on the program for which you qualify. 
      4. As always, customer service and support is one of our top priorities, so please feel free to call us at 317-842-2545 if you have any questions or concerns.

Return Merchandise Authorization (RMA) Form




MS SEDCO RETURN AND REPAIR POLICY.

Warranty ReturnsAll product warranties begin on the MS Sedco original invoice date.

  • Unused and Unopened Products -30-day return (RMA must be submitted by 30th day from invoice, customer is responsible for all shipping back to MS Sedco and RMA will have a 15-day acceptance period from issue date)
    • Unused and Opened Products – not eligible for return
    • Used Products – not eligible for return
    • Custom Products (including special finishes) – not eligible for return

Customers will pay all freight costs on returns

MS Sedco will only issue credit for returned products – no refunds

(If MS Sedco is at fault they will administer proper metrics on a return and refund process at there discretion)

Warranty RepairsAll product warranties begin on the MS Sedco invoice date.

  • Used Products Under Warranty that are deemed faulty in some way, may be returned for assessment by MS Sedco to determine warranty eligibility. Warranties are void if products are found to have been altered by anyone other than MS Sedco. Products will be repaired to proper working order and returned in “cosmetically the same” condition or replaced with re-manufactured products – this is at MS Sedco’s sole discretion. MS Sedco will only pay return ground freight cost. If product inspection reveals that any malfunction or damage is not covered under warranty, MS Sedco will notify customer and provide options at that time. Customers must provide a purchase order prior to repairs commencing.

Door Warranty – 3 years (product upgrades not eligible for warranty)

Traffic Warranty – 3 years (product upgrades not eligible for warranty)

 

Back to Return And Repair Policy.

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